
Tahrea Merritt
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Update bricked the robot. That's it. Look online, happens all the time apparently. It's been working fine for months, then says it needed to be reconnected to wifi. I haven't been able to reconnect it. Says something is wrong with my mobile network. it's going back. 8-12 update. The app doesn't work at all. Won't connect to vacuum. I cannot map my house. Waiting on customer service to call me back. If they can't fix it the better be prepared to send one that works
8 people found this review helpful
"Dear Customer,
Sorry for any inconvenience.Did it work now? If not, could you please provide more information like your email account and your device model for us to better help fix your issue. We are continually improving Eufy. Your feedbacks are valuable. Also we appreciate you update your review.Thanks!
Contact us with: support@eufy.com"

Bruce Scott
not happy with recent update. I was asked to install it, chose not to right away, but apparently it installed itself, wiping out my map. fortunately it maps very quickly and had experience dividing the rooms etc. got it going but it soon hung up on a piece of furniture. no problem. restarted, it said resume, but its recent history was gone. Also, the app needs to notify users instead of letting the machine announce problems, which I often don't hear because I don't follow it around.

Sarah M.
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The app is constantly creating a new map on top of the other one. It's gotten to the point where the vacuum doesn't know where the base is and "heading home" equals it going in the opposite direction and then getting stuck somewhere. I've un-installed the app several times over the last couple of years that I've had it, and it just seems to get worse with age. To delete the 100 stacked maps, you have to keep deleting until they all finally disappear. Dear Anker, I shouldn't have to do that.
4 people found this review helpful
Dear user, you can try to reset and register a new account to bind