
Ryan Walsh
horrible experience. everything the offer you can find anywhere. The first issue was how it started at $15 a month and then at 28 days you get charged $40. I used the app for maybe 4 days and found it annoying so since I didn't select auto renewal I thought I would let it run out. My lose right? Then when I got charged again and the transaction is pending they say in the assistant that I could get a refund and after offering transaction id, they tell me pretty much it's my fault.
20 people found this review helpful
Hello Ryan! We’re truly sorry to hear about your experience and understand how frustrating this must be. Our team is already working on resolving this issue. Please check your inbox and spam folder for our response.

Lara Polatas
WARNING ⚠️ ⚠️ ⚠️ This app features sneaky auto renewal! I signed up for an initial training program but found the app frustrating because you can't skip around, you can only progress in order of lessons and if you're having any problems specific to your dog, there's no way to address it. But while I'm happy to try new things and take full responsibility for my initial payment, their customer service refused to refund me almost $100 that they charged me for the auto renewal that I didn't want.
22 people found this review helpful
Hello there, thank you for sharing your experience. We understand your frustration with the renewal and the limitations you mentioned in lesson navigation. While the PayPal dispute was resolved in our favor, we wanted to show goodwill and have issued you a partial refund. Please check your inbox for confirmation of this refund.

Taya Larson
I purchased the app with a trial offer with the promise of money back guarantee if I used it for 30 days. Life got in the way, I didnt use it every day, I don't get my money back. Fine....BUT...TEAD THE FINE PRINT! To my surprise I was charged $100 at the end of that 30 days! The way they have it show up, it looks like when signing up that it will be $19.99 per month. Nope! Goes to $99.95 after that. Are you kidding me? I could pay someone to train my dog for that much!!! The app is just okay...
9 people found this review helpful
Hello Taya, thank you for sharing your experience and we’re sorry for the frustration this has caused. We regret if this wasn’t as clear as it should have been in your case. Since a dispute has already been opened through your bank, we kindly ask that you wait for their resolution process to be completed.