RIU Hotels & Resorts
4.5star
12.7K reviews
1M+
Downloads
Everyone
info
About this app
With the RIU Hotels & Resorts app, planning and enjoying your vacation has never been easier. Access a wide range of services designed to offer you an unforgettable stay, all from the comfort of your mobile device.
Stay, Enjoy, Repeat… Your trip starts in the RIU Hotels & Resorts app!
What will you find in our App?
• Quick and easy booking, explore our destinations and find the ideal hotel for your trip. Make reservations anytime, anywhere with total comfort.
• Reservation management, access the details of your reservations, make modifications and efficiently manage your stays.
• Avoid queues when you arrive at the hotel and check in directly from the app.
• Complete hotel information: check activity and show schedules, facility details, menus and much more, all in one place.
• Direct communication with reception for any request you may have during your stay. Book our spa services or your table at the main restaurants. Choose from a multitude of activities and make the most of your stay.
• As a RIU Class member, enjoy special rates and additional benefits throughout the year. And if you are not yet a member of our loyalty program, join now and access all its advantages!
Start your adventure with RIU today! Download the app and take full control of your vacation in the palm of your hand 📲.
If you have any questions or suggestions, contact us at appsupport@riu.com 📩.
FOLLOW US:
• Facebook: /Riuhoteles
• Instagram: /riuhotels
• Twitter: @RiuHoteles
• YouTube: RiuHotelsandResorts
• Pinterest: /riuhotel
Visit us on www.riu.com
Stay, Enjoy, Repeat… Your trip starts in the RIU Hotels & Resorts app!
What will you find in our App?
• Quick and easy booking, explore our destinations and find the ideal hotel for your trip. Make reservations anytime, anywhere with total comfort.
• Reservation management, access the details of your reservations, make modifications and efficiently manage your stays.
• Avoid queues when you arrive at the hotel and check in directly from the app.
• Complete hotel information: check activity and show schedules, facility details, menus and much more, all in one place.
• Direct communication with reception for any request you may have during your stay. Book our spa services or your table at the main restaurants. Choose from a multitude of activities and make the most of your stay.
• As a RIU Class member, enjoy special rates and additional benefits throughout the year. And if you are not yet a member of our loyalty program, join now and access all its advantages!
Start your adventure with RIU today! Download the app and take full control of your vacation in the palm of your hand 📲.
If you have any questions or suggestions, contact us at appsupport@riu.com 📩.
FOLLOW US:
• Facebook: /Riuhoteles
• Instagram: /riuhotels
• Twitter: @RiuHoteles
• YouTube: RiuHotelsandResorts
• Pinterest: /riuhotel
Visit us on www.riu.com
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Ratings and reviews
4.5
12.4K reviews
Melissa
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1 December 2022
I figured out how it works now. 3 stars because the reservation is limited for 2 adults and 2 kids only. I have 3 kids, and it makes it impossible to make reservations through the app. Also, it is missing the request changes for room or flight information. If your flight changes, you have no option to send a message through the app. My option is you should have an option for users to enter flight information and able to change.
116 people found this review helpful
Riu Hotels & Resorts
7 December 2022
Thank you for adding your rating! We're happy to inform you that we are already working on the combination of people in the booking. Regarding your comments about the flight, we take note, comments like yours help us to evolve our App📲😊😊.
Angela Kaylor
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12 June 2022
App is not functional. I'm at the hotel now. The app keeps freezing and locking up, and when I do get it, I have to start over with my birking info every time, even though I'm already at the hotel and checked in. It has very little if any information on much of anything. There is no map of the property anywhere in the app that I can find. I have tried to use the app the request services, but the person who showed up had no idea what we needed and spoke no English so he ended up just leaving.
152 people found this review helpful
Riu Hotels & Resorts
20 June 2022
Thank you for sharing your experience with us, Angela. However, we regret that you are not fully satisfied with our new app due to the mentioned reasons. We will continue working to improve our app 📲😊
Laura Gavin
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22 October 2025
This app is not helpful when you're at a resort. there is no information as to where activities are located, and I have yet to be able to view a restaurant's menu in the app. It brings me to a page to activate the ability to use my phone as a room key.
Riu Hotels & Resorts
27 October 2025
Hello! We apologise for the inconvenience. We are pleased to inform you that the issue has now been resolved in the latest update to our app📲✅. We hope you will update our app and enjoy all its features. If you encounter any problems, please do not hesitate to contact us at: appsupport@riu.com📲⭐⭐⭐⭐⭐.
What's new
This version brings some improvements to make your experience with our App even more comfortable:
- Full transparency, improving the information in our payment process
- Streamlined search processes, providing a simpler search process so you don't waste time
- Bug fixes in navigation
Thank you for updating and get ready to enjoy!
- Full transparency, improving the information in our payment process
- Streamlined search processes, providing a simpler search process so you don't waste time
- Bug fixes in navigation
Thank you for updating and get ready to enjoy!
App support
About the developer
RESERVATION SHOP, SLU
appsupport@riu.com
CALLE LLAUT (RIU CENTRE. PLAYA DE PALMA), S/N
07610 PALMA
Spain
+34 619 81 00 31
